Customer Satisfaction

• We consistently act in a manner that exceeds internal and external customers expectations

Mutual Respect

• We trust and respect each other
• We are honest and direct in our communication
• We have an open door policy

Performance

• Through our commitment to a learning organization we create a work environment which supports the diversity of our people and their ideas
• We strive to build enduring value for all our stakeholders: customers, employees and shareholders
• We are all accountable for our individual contributions to Cochlear's performance

Improvements & Innovation

• We monitor the quality and reliability of our products and services so that we continuously improve them
• Quality is our highest priority
• We always look for better and more innovative solutions

Professionalism

• We act with integrity
• We behave ethically
• We strive to be a good corporate citizen and a contributor to the well being of society